Terms of service
Terms of Service
Last updated: Aug. 7, 2026
Welcome to Pastaria Vivi! These Terms govern use of our website, online ordering, subscriptions, and
retail purchases. By accessing or using our services, you agree to these Terms and our Privacy Policy.
1. General Terms:
Pastaria Vivi, LLC provides handmade pasta and Italian specialty products. Use of our website constitutes acceptance of all terms.
2. Account & Eligibility:
You must be 18 years or older to make online purchases. You agree to provide accurate and current information.
3. Orders & Subscriptions:
Orders are subject to availability and confirmation. Subscriptions renew automatically until canceled.
4. Payment:
We accept secure payment methods. By providing a payment method, you authorize charges per the options selected.
5. Refunds & Returns:
Food products are final sale. Retail goods can be returned within 14 days if unused. Report any issues within 48 hours to info@pastariavivi.com.
6. Mobile Terms of Service
The Pastaria Vivi mobile message service (the "Service") is operated by Pastaria Vivi (“Pastaria Vivi”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Pastaria Vivi’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pastaria Vivi through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pastaria Vivi. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18778903024 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Pastaria Vivi mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18778903024 or email info@pastariavivi.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
7. Intellectual Property:
All content, branding, and recipes are property of Pastaria Vivi, LLC. Unauthorized use is prohibited.
8. Limitation of Liability:
We are not liable for incidental or consequential damages. Your exclusive remedy is discontinuing use of our services.
9. Indemnification:
You agree to indemnify and hold harmless Pastaria Vivi for claims arising from misuse of our services.
10. Governing Law:
These Terms are governed by California law, with disputes settled in San Diego County.
11. Updates:
Terms may change; updates will be posted with a new effective date.